FAQs – Frequent Asked Questions

Frequent Asked Questions

Can you make a rug that is made-to-measure?

Our Rugs offers different sizes for each product-type and special sizes cannot be made for just one unit.

  • Lavables: 80×120 cm, 80×230 cm, 90×160 cm, 120×160 cm, 120×180 cm, 140×200 cm, 160×180 cm, 110×150 cm, 110×170 cm, Ø 120 cm, Ø 140 cm, Ø 150 cm y Ø 160 cm.
  • Acrylic: 120×160 cm, 140×200 cm, 200×300 cm y 80×200 cm.
  • Wool: 120×180 cm, 140×180 cm, 140×200 cm, 145×208 cm, 150×160 cm, 150×200 cm, 170×240 cm.
  • Woolable (Washable wool rugs):  80x140cm, 140x200cm, 90x240cm, 170x240cm, 200x300cm, and Ø160cm.

If you need a smaller rug because you don’t know if it will fit in the room because of a bed or a piece of furniture, you can choose one of our washable cotton rugs. They are thin, light and flexible, so you can put part of the rug under the furniture without any problem.

In case you need a bigger piece, you can combine some rugs in different colours or designs. You will get an original and harmonious room.

What accessories go with my rug?

At Momy Decor we also have washable cushions that combine perfectly with our rugs, as well as woollen and cotton blankets, wall decor and storage baskets. We offer all the accessories you need to create harmonious and cosy environments.

Will the rug fit in my washing machine?

See below the capacity required for each size:

Washable Cotton Rugs:

  • 120 x 160 cm: 6 kg Ø 120 cm: 5 kg
  • 140 x 200 cm: 9 kg Ø 140 cm: 6 kg
  • 90 x 160 cm: 6 kg Ø 150 cm: 6 kg
  • 80 x 120 cm: 5 kg Ø 160 cm: 7 kg
  • 80 x 230 cm: 6 kg Cojines Lavables: 6 kg
  • Puffy Collection: 9 kg

Woolable (Washable wool rugs):

  • 80 x 140 cm: 6 kg
  • 120 x 160 cm: 6 kg
  • 140 x 200 cm: 9 kg
  • 170 x 240 cm: 13 kg
  • 200 x 300 cm: 17 kg
  • 90 x 240 cm: 9 kg
  • Ø 160 cm: 9 kg
  • Poufs: 9 kg

On the label on the backside of each rug, you will find the recommended washing machine capacity for your rug. Please read carefully the Washing & Care instructions in each case.

For bigger size wool rugs, if your home washing machine does not have the necessary capacity, they can be easily washed at laundry services which normally offer machines with more capacity.

My rug is a little bit longer/shorter than advertised.

Our rugs are made using artisanal methods. Each piece is cut by hand, so their size may vary slightly. You can watch the process of making our washable rugs by visiting the brand’s official YouTube channel.

Are the tassels included in the measurements of the rugs?

The measurements given for each rug are those of the base; they do not consider the length of the tassels

What type of detergent should I use to wash my rug or accessory?

The rugs and accessories (except wall hangings and wall décor, which should be washed only by hand) should be washed at a maximum temperature of 30˚C, using a programme for delicate clothes. We recommend that you use a mild detergent, free of whitening agents or conditioner, to avoid any problems with the material or the colour of the product. For more details, please refer to our washing and maintenance instructions.

Can I use conditioner to wash the rugs and accessories?

Conditioner contains chemical components that may damage rugs and accessories, so it is not advisable to use them when washing. For more details, please refer to our washing and maintenance instructions.

Can I wash the cushions?

Of course! Our cushions are machine-washable.

Some of them you just introduce them directly in the washing machine. The outside cover is made of 100% natural cotton and the filler is 100% polyester.

Other Cushions you should only wash the cover and remove de filler with the zipper.

Make sure to use a gentle cycle, and a temperature of maximum 30ºC.

We also recommend you to read carefully the Washing & Care instructions in each case.

Can I dry the rugs and cushions in a dryer?

Yes, both the washable rugs and the cushions can be placed in a dryer, as long as the lowest temperature setting is used. Drying the washable rugs in a dryer will make their texture even more soft and fluffy. Prior to first use, we recommend that you put your rug in a dryer for 10 minutes at a low temperature to get rid of fold creases formed during packing. For more details, please refer to our washing and maintenance instructions.

How can I store my rug and keep it in good condition?

If you want to remove your rug for a while, you can fold it and keep it in a cupboard or anywhere that is not damp or in direct sunlight. You can also roll it up to avoid the creases that come from folding, but if it is folded for a long time, you can put it in a dryer using a short programme and any creases will disappear.

Do the rugs and accessories lose colour after being washed?

The color is fixed during the manufacturing process, so it is no problem to wash the product as many times as necessary. However, we recommend washing the carpet or accessory separately, since in the first washes it may lose some color resulting from the excess cotton that remains between the fibers after polishing the product. You can find more details in our washing and maintenance instructions.

Can my rug be placed in direct sunlight?

Sunlight may damage the colour of the rugs, because they are made from 100% natural cotton and artisanal dyes, so we recommend that prolonged exposure to sunlight is avoided. For more details, please refer to our washing and maintenance instructions.

Can I leave damp rugs or cushions in the washing machine?

We recommend that you immediately remove the rug from the washing machine when the programme ends and spread it out in a dry place to dry or put it directly into a dryer at a low temperature setting. Do not under any circumstances leave a damp rug in a washing machine after washing, because the humidity may cause the colours to run, damaging the rug’s original dyes. Don’t forget that our dyes are natural, non-toxic and made using artisanal methods. Your rug will not lose colour after washing, because all the dyes are fixed during the process of manufacture. However, this is an artisanal and delicate product that, like any natural cotton textile, requires special care to keep it looking like new. For more details, please refer to our washing and maintenance instructions.

Will the cotton basket lose its shape when it is washed in a washing machine?

It is recommended not to wash to avoid losing the initial shape. Don’t worry if lint appears, as this is residue fiber produced from cutting the cotton. Should you find any long or loose threads, cut these using a pair of scissors. Never pull threads. Keep away from fire.

I need an anti-slip base for my washable rug.

At Momy Decor we offer anti-slip PVC meshes that are placed underneath rugs so that, depending on the type of flooring, they do not slip in the slightest. With their very dense weave they are extremely high quality, and are available in three sizes: 110 x 130 cm, 130 x 190 cm and 160 x 230 cm.

My rug releases fluff. Is this normal?

Our rugs are 100% natural and made in an artisanal manufacturing process, which is why the material can release fluff. Every rug is woven by hand and the details are finished off with scissors. Fluff consists of the cotton fibre that may remain trapped in the weave after putting the finishing touches to the rug. To avoid fluff, we recommend brushing the rug in the direction of the nap to gradually remove the remains that may have been left behind and using a vacuum cleaner frequently during the first few weeks. You can watch the process of making our washable rugs by visiting the brand’s official YouTube channel, and find more details in our washing and maintenance instructions.

My rug is not the same colour as the one in the catalogue.

Just like the other parts of the manufacturing process, the dyes used in our rugs and accessories are artisanal. The dyes are natural and boiled in water, before being used to dye the cotton. This is why the final colour can sometimes vary slightly. The hand-made nature of our rugs and accessories is our seal of quality: each article is unique, no two are exactly alike. You can watch the process of making our washable rugs by visiting the brand’s official YouTube channel.

My rug is a little bit longer/shorter than advertised.

Washable rugs have to have the flexibility needed to put them in the washing machine. We have varying thicknesses of cotton rug, but all of them are light and can be easily moved from one place to another. This makes them more practical, not only because they can be washed at home whenever necessary, but also because their location can be changed depending on your needs.

My rug has some creases from folding. How do I get them out?

Marks like these come from folding the rug and storing it for a while. Prior to using it for the first time, we recommend that you put it in a dryer for 10 minutes at a low temperature setting to remove the folding marks created during packing. If you do not have access to a dryer, a rapid washing machine programme will achieve the same effect. For more details, please refer to our washing and maintenance instructions.

I have underfloor heating. Can Lorena Canals rugs still be used?

Yes, our rugs are completely suited to this type of heating; there are no ill effects in terms of their appearance, quality or product life.

How can I tell if my rug is a Lorena Canals original?

All our rugs bear the signature of Lorena Canals sewn into the base, which certifies its quality and authenticity. Lorena Canals is the brand that originated the concept of washable cotton rugs. More than 15 years’ experience vouch for our products and enable us to improve every day in accordance with our customers’ needs and market trends. You can watch various videos about the process of making our products by visiting the brand’s official YouTube channel.